Privacy policy

Last updated: 29 September 2026

Who we are

This website is run by Fernhouse Plant Care Ltd (“Fernhouse”, “we”, “us”), registered in England and Wales under company number 14839207, at Unit 4, 18 Mentmore Terrace, London E8 3PN. We are the controller of the personal data described in this policy. You can reach us at [email protected] or on 020 3897 4415.

What we collect

• Enquiry details you enter in our quote form: name, email address, phone number (optional), postcode, the service you are interested in and anything you tell us about your space.
• Order and visit details if you become a customer: delivery address, access notes, payment records and the plants we supply or look after.
• Technical data such as IP address, browser type and pages viewed, collected through cookies only where you have agreed.

Why we use it and our lawful basis

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 we rely on:

• Consent to reply to your enquiry and to set marketing cookies. You can withdraw consent at any time.
• Contract to deliver plants, carry out care visits and repotting, and take payment.
• Legal obligation to keep accounting and tax records.
• Legitimate interests to keep our website secure and improve our service.

Cookies and the Meta Pixel

We use a small amount of local storage to remember your cookie choice. This is strictly necessary and does not need consent.

If you click “Accept” in our cookie banner, we load the Meta Pixel, a tool provided by Meta Platforms Ireland Ltd. It sets cookies that tell us whether people who saw our adverts on Meta’s platforms later visited this site or sent an enquiry. Meta may combine this with other information it holds about you under its own privacy policy, and data may be transferred to Meta Platforms, Inc. in the United States under the UK Extension to the EU-US Data Privacy Framework or standard contractual clauses.

If you click “Decline”, the Meta Pixel is not loaded. You can change your choice at any time using the “Cookie settings” link in the footer.

Who we share data with

We never sell your data. We share it only with providers that help us run the business, such as our email and hosting providers, our payment processor, our accountant and, where you have consented, Meta. Each is bound by a written agreement to protect your data.

How long we keep it

Enquiries that do not lead to an order are deleted after 12 months. Customer records are kept for six years after our last transaction, as required by HMRC. Cookie data is kept for no longer than 13 months.

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability and to withdraw consent. To use any of these rights, email [email protected]. We will reply within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

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